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How to deal with internet disconnect and employees cannot work.

Your idea:call IT service provider to process immediately,but IT engineer cannot find out specific reason.

Tuojie method:Tuojie will come onsite to analysis the problem and provide diagnostic report for free,work out professional solution.
How to deal with the situation when IT issue occurred,but provider ignore the request.

Your idea:cannot determine who caused this problem,spent a lot of time and energy on process consultation and request,but problem still exist!.

Tuojie method:Tuojie help you to find vendor,communicate specific issue.the only thing you need to do is wait for Tuojie give the result.
Video conference system stop work,BOSS need use it for afternoon meeting.

Your idea:contact IT provider,ask them solve it ASAP,but the onsite check discover that is hardware issue,cannot repair at once.at last BOSS miss the important meeting,that make BOSS very annoyed.

Tuojie method:on call service,response in 3 minutes,reach in 2 hours,if it is hardware issue.we will transfer device temporary to client,and check the device in advance to make sure it works.
Critical department computer down,need repair right now,how to do?

Your idea:Critical department computer down,need repair right now,how to do?

Tuojie method:service on call,3 minutes response,reach in 2 hours, indemnify ¥200 for 1 minute late.
service on call,3 minutes response,reach in 2 hours, indemnify ¥200 for 1 minute late.

Your idea:Call IT provider to solve it at once,the IT engineer has no idea in server room and demand to buy a new server.

Tuojie method:Tuojie send professional project team and certificated engineer who is experienced in debug server issue.
BOSS ask you to purchase some new computers,but you don’t know how to select computer configuration.

Your idea:purchase computer online,but after computer delivered you discover the computer is not the type that BOSS need.you have to wait a long time if need after-sale service.

Tuojie method:Tuojie offer professional type selection.help to solve the problem the first time.
Company will migrate to another place,how to plan the network?

Your idea:randomly chose a decoration company to decorate new office,they promise complete all the things,but server room not be considered,no network ports prepared.

Tuojie method:Tuojie provide weak-current intelligentialize and network Infrastructure.high quality construction,and offer after-sale service what higher than average level.
Tuojie provide weak-current intelligentialize and network Infrastructure.high quality construction,and offer after-sale service what higher than average level.

Your idea:Communicate the matters concerned terminate agreement.the current provider claim for indemnify.they do not cooperate the hand over because of the unpleasant negotiation.

Tuojie method:No clause regarding indemnify of terminate and we will do formal handover,guarantee IT operate normally.